Selected work · operator track record · crisis turnaround
A store bleeding €100K a week. We stopped it.
A flagship store in a global retail group was losing around €100K a week to network outages. This was an emergency, and we handled it as one. We stabilized it fast, then used the same intervention to turn it to +€3M a year. Team pedigree: our operators ran this from inside the group.
Before, and after.
- Around €100K a week in lost sales from network outages
- Constant downtime, an unreliable store platform
- Customer satisfaction sliding, foot traffic falling
- +€3M a year in revenue, the bleeding stopped and reversed
- Network downtime down 95%, 99.9% uptime
- Customer satisfaction recovering, foot traffic +20%
The turn, in order.
Speed first, then root cause, then growth. The sequence is the point.
Stop the bleeding
First, triage. We treated it as the emergency it was, and stabilized the network so sales stopped dropping while we fixed the cause.
Re-architect the infrastructure
We moved the store onto dual physical servers for resilience, cutting network downtime by 95% and reaching 99.9% uptime.
Renegotiate the coverage
We worked with the national mobile carriers to offload in-store traffic onto 4G, cutting Wi-Fi load by 40% and removing the single point of failure.
Lift the store
On the now-stable base, we redesigned the store layout and customer experience with a 25-person cross-functional team, turning recovery into growth.
When something is on fire, you want operators.
People who stop the loss first and find the cause second, then stay to build on the stable base. If you are in that situation, start with a FOCAL Diagnostic and we will tell you straight what we see.